Sunday, September 6, 2009

Yes! Alex is Coming Home!

Our daughter Alex is coming home from Korea for a few weeks. She didn't find a job she wanted to take and so now she needs to come home to keep looking and also to do her paper work for a new visa. If she had found a job before the end of the last one, she could have just transferred the visa. We are thrilled that she didn't get a job and has to come home. She has also decided that she'll go fabric shopping for me before she comes home. This is a big deal for she who hates to fabric shop. She has ADD and it is kind of overwhelming for her. Someone on PR and written detailed instructions on how to get there, but she couldn't find it. It moved and it's not open on Sunday. But, a friend of hers sews and she's taking Alex on Wednesday.

I did not have to wipe my computer! Or rather Dell didn't. Friday was the day from hell, let me tell you! I was typing and the blue screen came up again with the same stop code that I've been getting. I call Dell. I wait 20 minutes for a human to take over my computer and do a scan, only to have them tell me my computer needs to be wiped and that it's a a software issue and to call another number. Of course, software is not covered under the warranty. I back up everything that I haven't backed up, call my son to ask him how to back up itunes which he does. I had lunch and then called the number. I wait another 20 minutes for a human being. The guy talks in a monotone with a lisp and an accent. Can I understand him? Not so well. I explain yet again what the problem is and he starts telling me how much and we are cut off. I call again and another 20 minutes later I get another human, but this time it's a woman who is absolutely fabulous. I explain to her what the problem is and what has been suggested. She asks me lots of questions, she does a scan. The blue screen happens again, so she asks me more questions. She takes my number in case we get cut off. Nothing, so she sets up this long scan and tells me that it will take quite a while and that she will call me back in an hour. She does, it's not done yet so we wait. I have her on speaker phone thank goodness! Nothing is wrong. To make a long story short, she is unwilling to accept the conclusion of someone else. She says she thinks its my usb hub that's bad and has me plug all my usb devices into my computer tower. So far so good and she'll call me back in a few days. She also gave me a direct number for her and that while I'll get her voicemail, she'll call me back because she doesn't want me to have to start all over again with someone else! Well all this took hours to say the least and her supervisor wants to talk to me. I tell him how she has saved me a weekend of aggravation because she can actually think. She was just wonderful, and I hope that her boss appreciates her. She was so pleasant and patient. A bad situation made a lot more palatable by a thoughtful woman.
Sewing going on! Well pattern manipulation and drafting. The jacket is going to be fabulous I think. I think that the sewing will be a lot easier than the pattern making!

6 comments:

  1. I'm glad you got your computer issues worked out...I hesitate to say resolved! :)

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  2. Lovely that your daughter is coming home. Something to look forward to.

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  3. How great for you that your daughter is coming home. Being near our loved ones is important. Less worrisome.

    It is infuriating the way that computer company does it's service. Grrrr!

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  4. Hey Momma! Sounds like you wrote this After your morning coffee. :-p

    I'm so exciting to be coming home!!!!!!!

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  5. I'm so glad your daughter is coming home, even if it is because she couldn't find a job. Maybe she'll find one near you!

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